Terms & Conditions

Amendments to these terms

We may, from time to time, amend them. In this case, we will post the new terms here.

Website 

All information on this website is distributed with the understanding that the authors, publishers and distributors are not rendering legal, accounting or other professional advice or opinions on specific facts or matters and accordingly assume no liability whatsoever in connection with its use.

In no event shall The Bath Priory be liable for any direct, indirect, special, incidental or consequential damages arising out of the use of the information herein.

Unless otherwise noted, text and images in this website are the exclusive property of The Bath Priory and may not be copied or distributed, in whole or in part, without our express written consent.
Permission is granted to print copies of pages of this website, and to link to this website from other websites.

We are not responsible for the content of any other websites linked to from this website. A link on this website does not imply any kind of endorsement or recommendation from The Bath Priory.

By using this website, you are consenting to accept these terms and conditions.

Gift Vouchers 

These are the terms and conditions which govern your use of the web site which you will require to access to purchase an The Bath Priory online gift voucher. By purchasing vouchers on this website, you agree to be bound by the terms and conditions highlighted under this document and also the terms and conditions associated with the individual voucher purchased.
We reserve the right to alter our terms and conditions without any notice, and advise that it is your responsibility to regularly review these terms and conditions before each purchase to ensure that you are kept up-to-date with any changes to them.

 

Purchase

A valid debit or credit card is required to complete an online voucher purchase. Payment is taken by the company and will appear on your bank statement as either ‘The Bath Priory Limited’ or ‘The Bath Priory’. Credit Card details are entered over a secure webpage, using a 256-bit SSL certificate (Secured Sockets Layer) from Trustwave. Payment is made using 3D Secure protocol which is designed as an additional security layer for online credit and debit card payments.

A contract of sale does not exist between you and the Company, until such time as the payment has cleared and a confirmation of purchase has been issued, irrespective of whether or not this was received.

Details entered on the voucher, including but not limited to email addresses, postal addresses or contact details are the sole responsibility of the purchaser. The Company cannot be held responsible for any errors relating to the incorrect input of data. Confirmation should be checked as soon as it is received to ensure that the details are correct.

You verify that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Gift Voucher ordered.

To purchase any vouchers or experiences that include alcoholic beverages, you must be 18 years in age or older.

A minimum age of redemption might apply for some vouchers or experiences.

All vouchers are valid for 12 months from purchase date.

 

Issuing & Delivery of Vouchers

Vouchers can be delivered via Royal Mail postal service or electronically.

Electronic Vouchers are delivered immediately as a PDF attachment, to the email address selected.

Postal vouchers are issued by the Company, within 3 days of purchase, and are sent out via first class mail. The company cannot be held responsible for any delays in receiving the voucher. Should you require the voucher to be sent out via any other means (Special Delivery), please contact the Company directly to discuss. Additional charges may apply.

Vouchers can also be collected in person, by prior arrangement.

 

Returns & Refunds

All vouchers are non-refundable and non-transferable, unless otherwise agreed by us.

Lost or stolen vouchers will not be refunded nor be replaced.

We reserve the right not to accept vouchers which may be damaged or defaced.

Our terms and conditions, or the terms and conditions of the specific vouchers do not affect your statutory rights.

Vouchers are valid for 6 months from the purchase date. Expired vouchers are non-refundable and non-extendable.

Reservations 

In order to avoid any misunderstandings regarding reservations, the following are our terms and conditions of trading. All reservations are accepted on the basis of these terms and conditions.

 

Making a Reservation

All reservations made at The Bath Priory are held on an option basis until the hotel receives confirmation.

 

Confirmation

In order to confirm a reservation, a debit or credit card is required as a guarantee.

 

Deposits

The Bath Priory reserves the right to require payment of a deposit to a predetermined amount, as specified at the time of reservation to secure all bookings. In the event that a cancellation fee needs to be implemented, the deposit becomes non-refundable and will be set against the cancellation fee. The balance will be charged to the credit card used to guarantee the booking.

 

Pre-authorisation

On arrival at the hotel, guests may be required to provide a credit/debit card for pre-authorisation which will be the equivalent to the total amount outstanding for the accommodation. The pre-authorisation is not a charge and no funds will be debited from your account until your departure. For further details about pre-authorisations please ask at reception or call the hotel prior to arrival.

 

Cheques

Cheques and travellers cheques are not accepted as payment.

 

Passports

All non UK travellers must present a passport on arrival to Reception

 

Bedroom Cancellation Policy

Fully flexible with free cancellation up to 4pm, 3 days before arrival.  After this, the first night’s stay will be charged.  No deposit needed, simply provide a credit/debit card to secure your reservation with a pre-authorisation taken ahead of arrival for card validation.

Cancellation Policy - Advance Purchase
Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.

Cancellation Policy - Booking Provider
Please see the cancellation policy with your booking provider for full terms & conditions. Cancellations must be placed through your booking provider.

Rates
All rates quoted are inclusive of 20% VAT

Group & Multiple-night Bookings
N.B room nights are: number of rooms x number of nights (e.g. 6 rooms x 3 nights = 18 room nights).

10 – 20 room nights in total

Fully flexible with free cancellation up to 4pm, 14 days before arrival. After this the full stay will be charged. No deposit needed initially, simply provide a credit/debit card to secure your reservation with the full payment taken 14 days before arrival.

4+ rooms per night or 20+ room nights in total

Payment for the full stay is required at the time of booking to secure your reservation or contracted under our Group Terms & Conditions. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.

Children 

Children of all ages are welcome to stay at The Bath Priory and infants (aged 0 - 2) stay for free. Children (aged 3 - 16) will be on the same rate (e.g. bed & breakfast) as the adults on their reservation.
Find out more about families at The Bath Priory.

Dog Policy 

We offer two dog friendly Premier Deluxe Rooms - 'Foxglove' and 'Moringa'.  There is a charge of £10 per night per dog.

We regret that the hotel is not able to accept large or giant breeds (e.g. Great Danes, New Foundlands) or puppies in the rooms (dogs must be ten months or over). 

• Dogs must be kept on a lead when in the hotel or on hotel property unless it is in the guest’s room.
• Pets are not allowed in any public areas  i.e. Library, Drawing Room and Dining Room, or the Health club and pool areas of the hotel. This exclusion does not apply to guide dogs.
• If dogs are to be left in the room unattended we request that they are placed in the bathroom behind a child’s safety gate.
• Guests are responsible for cleaning up after their dog on hotel property. There is a dog bin available at the front of the hotel.
• Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
• Guests must contact the housekeeping department to arrange for a convenient time for servicing their room, turndown service and to be present in the room if room service has been ordered.
• Guests are responsible for all property damages and/or personal injuries resulting from their dog.
• The hotel reserves the right to charge the guest’s account in accordance with the cost of such damages and for deep cleaning as a result of dog litter in the room.

Restaurant Reservations 

The dress code for the dining room is smart casual, with no jeans or trainers.

Children are welcome to join us in the restaurant until 8.00pm, with last orders being placed by 7.00pm. As well as The Garden Menu for V.I.L.P (very important little people) smaller portions can be enjoyed from any of our 'grown up' menus.

Spa 

In order to avoid any misunderstandings regarding hotel and spa reservations, the following are our terms and conditions of trading. All reservations are accepted on the basis of these terms and conditions.

 

Deposits

The Bath Priory Hotel and Garden Spa reserves the right to require payment of a deposit to a predetermined amount, as specified at the time of reservation to secure all bookings.

 

Cheques

Cheques and travellers cheques are not accepted as final payment, although prepayment may be made by personal or a company cheque outside 30 days of arrival.

 

Treatment Cancellation

In the unfortunate event that you have to cancel or postpone your confirmed booking within a 48 hour notice period, the hotel reserves the right to charge the full amount, or keep the deposit. The hotel will at all times endeavour to avoid cancellation fees becoming necessary by re-selling the treatment room slot.

 

Non-Arrivals

Guests with confirmed Spa day/treatment reservations who do not take up the reservation will be considered as non-arrivals and will therefore be liable for the applicable charge in full.

 

Vouchers

Garden spa vouchers are only valid till the date stated on the voucher. If a booking is made with a voucher the guest must present the voucher on arrival for the treatment/spa day to be valid. If the treatment is cancelled within the cancellation policy, the hotel reserves the right to void the voucher.

 

Treatment Tariff

All prices quoted are inclusive of 20% VAT

 

Medical Contraindications

Please contact the Garden Spa id you have any allergies, serious medical conditions (within the past 5 years) taking any medications, or are pregnant prior to your treatment. The Garden Spa reserves the right to refuse or cancel a booking if we feel it is unsafe to carry out a treatment.

 

Children

We are unable to offer treatments to children under the age of 16.

Please contact us for swim times and bookings.

Christmas & New Year's Eve 

A non-refundable deposit of £500 is required to secure the reservation with full pre-payment by 1st November for both our Christmas package and New Year package. In the unfortunate event you have to cancel your confirmed booking after 1st November, the full package rate will be charged. With this in mind, we do strongly suggest that you take out holiday insurance.